Transparency
Clear and honest communication builds trust and accountability.
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At CERES, we are dedicated to supporting sustainable practices, both in our own operations and in helping our clients achieve their sustainability goals. We believe that taking responsibility for one's actions is key to lasting success. By auditing and certifying our clients in compliance with different sustainability standards, we foster a culture of accountability and continuous improvement. Together, we are creating a future built on responsible, sustainable practices that drive long-term success.
Our Quality Objectives
Clear and honest communication builds trust and accountability.
Streamlined processes ensure high-quality and timely outcomes.
Collaboration fosters strong and lasting business relationships.
Our Acheiveable Goals
We try hard to reduce bureaucratic procedures to the necessary minimum.
All customers are treated equally and impartially.
We are open to new ideas and suggestions for improvements.
We have clear procedures to avoid conflicts of interest and corruption.
Our Policy
CERES Certifications Ltd. is dedicated to delivering reliable, high-quality audit and certification services while upholding the highest standards of ethics, integrity, confidentiality, impartiality, and accountability. Our goal is to consistently meet and exceed client expectations by maintaining established standards and continuously improving our processes.
CERES Certifications Ltd. is committed to ensuring impartiality throughout all its certification and evaluation activities. This commitment applies to the management, employees, auditors, technical experts, contractors, members of committees, and all other persons working for or on behalf of CERES Certifications Ltd. Top Management of CERES Certifications Ltd. is fully committed to safeguarding impartiality and ensuring that commercial, financial, or other pressures do not compromise the objectivity of personnel or the integrity of certification decisions.
All personnel involved in certification activities must disclose any actual, potential, or perceived conflict of interest arising from their professional, financial, personal, or other relationships, whether within or outside the organization.
CERES Certifications Ltd. is committed to maintaining confidentiality and protecting the privacy of all information related to clients, auditors, staff, shareholders, and stakeholders. All personnel adhere to the CERES Certifications' Code of Conduct and Confidentiality Procedure, ensuring that sensitive information is safeguarded through appropriate access controls and role definitions.
We take reasonable steps to prevent unauthorized access to information and retain social compliance audit documents for a minimum of ten years, in compliance with legal, client, and contractual requirements. Personally identifiable information will not be disclosed.
Exceptions to confidentiality occur only when required by law, ethics, or client agreements, with prior client notification when necessary.
Complaint and Appeal Handling
CERES Certifications Ltd. is committed to handling all client complaints and appeals fairly, impartially, transparently, and confidentially.
Anyone can submit an appeal or complaint through the CERES website https://www.ceres-bd.com/useful-forms or communicate directly via email, mobile, phone or postal address.
The details for raising an appeal or complaint are given below:
1. Complaints
Anyone can submit complaints regarding certification services, audit activities, evaluation findings, or personnel. All complaints are registered and acknowledged by the Quality Manager within five working days. Each complaint is investigated, appropriate corrective actions are taken where necessary, and the outcome is communicated to the complainant.
2. Appeals
Clients and any interested parties have the right to appeal against audit findings, evaluation outcomes, or certification decisions. Appeals must be submitted to the Quality Manager for registration and investigation. An Appeal Committee or independent investigator is appointed to ensure an impartial review. The investigation outcome and any necessary actions are communicated to the appellant.
3. Confidentiality and Resolution
All complaints and appeals are handled objectively and without discrimination. The identity and information of complainants and appellants are kept confidential. CERES aims to resolve and close all complaints and appeals within 15 working days, in accordance with its internal procedure.
CERES Certifications Ltd. is committed to conducting business with honesty, integrity, and in compliance with all relevant laws against bribery and corruption in every territory where we operate. We maintain a zero-tolerance policy towards bribery, prohibiting all employees and auditors from offering, accepting, or facilitating bribes directly or through third parties. Auditors must not accept rides or meals from clients unless alternative options are unavailable, and only with prior approval from CERES Certifications Ltd. Head Office or local supervisors. Gifts or hospitality may not be given or received if they are deemed illegal, improper, or in violation of the recipient’s policies. All CERES Certifications Ltd. personnel are expected to uphold these principles consistently and report any concerns to the appropriate authorities.
CERES is a global inspection and certification body specializing in organic and sustainable textiles, as well as climate and environmental standards. We are committed to serving industries worldwide, ensuring the highest levels of excellence, integrity, and sustainability.
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